Customer inquiry automation
Make each incoming inquiry a trackable case with a clear owner and a timely next step.
Based in Frankfurt. Projects can be scoped across Germany; remote or on-site delivery depends on the mandate.
Request a video callThe task
Messages arrive through forms and shared inboxes, are copied into other systems, and can be missed when a contact already exists under another name.
What Gateflow delivers
- One connected intake path from a named form or mailbox.
- Record matching, routing and a visible owner for each inquiry.
- A prepared response with approval where needed and a follow-up status.
- Tests for duplicates, missing fields and failed handoffs.
Delivery and acceptance
Gateflow maps the current response path and build a small working flow before adding classification or AI-generated drafts. The customer approves response rules and system access.
Where this fits
For companies with regular inbound requests and a person who owns the response process.
What Gateflow needs to begin
Gateflow needs the form or mailbox, the current customer record system, assignment rules and examples of inquiries that need different treatment. The buyer decides which response types require approval.
How Gateflow checks the result
Gateflow submits test inquiries with complete, missing and duplicate contact data. The acceptance test verifies the created record, owner, response status, follow-up and a visible failure path.
What the customer receives at handover
The response owner receives routing rules, message templates if used, access details, exception handling and a short procedure for changing the process.